Complaints procedure for Debt Concerns

Debt Concerns strives to provide a first class service and we are committed to a process of continuous improvement. If you would like to discuss how our service to you could be improved or if you are dissatisfied with the service you are receiving, please let us know by calling a member of our team on 0161 509 2998. If you consider that they have not dealt with your comments appropriately you may request, writing to our Compliance Director at Debt Concerns, Alexandra Buildings, 28 Queen Street, Manchester, M2 5HX, that we perform an internal independent review of your complaint. This review would be undertaken by a person within Debt Concerns who is not involved in the assignment and would be coordinated by our Compliance and Technical team.

To fully investigate your complaint it may be necessary to request further information from you. Our aim is to resolve all complaints within 3 business days. However, if this is not possible we are required to conclude our investigations and provide you with a final response within 8 weeks of receipt of your complaint. If this is not possible we will inform of the delay and the reasons why this has not been possible. If you are dissatisfied with our final response or explanation for the delay you may, within 6 months of the notification, refer the complaint to the Financial Ombudsman Service as detailed below.
Financial Ombudsman Services details:

The Financial Ombudsman Service,
Exchange Tower,
E14 9SR

Telephone: 0800 023 4567 or 0300 123 9123